Section 1. GENERAL
Pierre Robert Webshop is owned by Pierre Robert Group AB (Corporate ID No. 556162-9295), hereinafter referred to as Pierre Robert.
All prices at the Pierre Robert Webshop are inclusive of 25% Swedish VAT. We make reservations for any price adjustments and price errors.
If you are under 18 years of age, you need your guardian's permission to order from us.
Pierre Robert makes reservations for any typing errors and color deviations in products presented at Pierre Robert Online Store. We are working to ensure our pictures are as representative as possible and that they conform with reality. Nor can we guarantee that all pictures reproduce the actual appearance of the products.
All products remain Pierre Robert's property until the company has received full payment for them.
Any attempts at fraud are reported to the police. Pierre Robert reserves the right to terminate a purchase in the event of any suspicions of fraud.
Section 2. ORDER CONFIRMATION
By approving Pierre Robert's Terms and Conditions of Purchase and sending your order, you as a customer enter into a binding agreement with Pierre Robert. When an order is accepted, an order confirmation is sent automatically by e-mail to your registered e-mail address. This order confirmation also works like a warranty certificate upon full payment. Pierre Robert makes reservations for any delivery deviations in those cases where the stock balance has been incorrect at the time of your order. Where Pierre Robert cannot deliver in accordance with the order confirmation, you will be contacted and given an opportunity to adjust or cancel your order. You can place your order at Pierre Robert Online Store around the clock. The products are normally picked on the next ordinary business day. More information is available in Section 4 Deliveries in our Terms and Conditions of Purchase.
Section 3. PAYMENT
You can pay the order you have made at Pierre Robert Online Store by credit or charge card, PayPal and in Sweden and Norway via Klarna Invoice. Credit or charge cards permitted for payment are VISA, Mastercard, VISA Electron and Maestro. Pierre Robert does not levy any additional charges for payments by credit card. When you pay by card, the payment is managed by our payment partner, DIBS, to ensure quick and secure payment. When you pay by card to Pierre Robert, the purchase amount is charged directly to your card.
At present Pierre Robert only accept payments with cards issued in Europe.
Section 4. DELIVERY
Pierre Robert sends all orders by Bring Logistics. Estimated normal delivery time is 3-7 days for countries in the EU and 2-5 days in Norway. During peak seasons and sales, delivery time may be longer.
If Pierre Robert cannot deliver within the agreed time, you will be notified immediately about the reason for the delay, and we will agree on a new delivery time. When a delivery is delayed, you are entitled to terminate the purchase free of charge.
Pierre Robert is responsible for the transport risk, i.e. the risk that the product is damaged or gets lost during transportation from our warehouse to you. In turn, you bear the risk when you return a product to us.
We work with fixed shipping rates and make only one shipping charge per order.
- Norway: NOK 49
- Sweden: 49 SEK
- Finland: 5.90 EUR
- Denmark: 5.90 EUR
Once your order has been packed for shipping, you will receive a delivery confirmation by e-mail. Parcels small enough to fit in your mailbox will be delivered directly to your requested delivery address. Large parcels will be delivered to a post distribution centre close to you, and our delivery partner will notify you once your parcel is ready to be picked up. Please bring valid ID and your delivery notice the pick-up point. Unfortunately, we do not make any home deliveries.
Where do we deliver?
We ship to Norway, Sweden, Finland and Denmark.
Pierre Robert charges EUR 30 per unclaimed package to cover our costs. Read more about Right of Withdrawal/Returns in our Terms and Conditions of Purchase in section 5.
Section 5. RIGHT OF WITHDRAWAL/RETURN
At Pierre Robert, we are not satisfied until you are satisfied. When you make a purchase in our webshop, you always have 30 days' right of withdrawal. The 30-day period begins on the day you receive your products. Should any of the items be faulty or damaged Pierre Robert will cover expenses for return and shipping of replacement item(s). On all other returns, we will charge a return cost of EUR 5.90 to cover shipping and handling costs. The product must be unused, and the original packaging and hang tags, if any, must be enclosed with the return. All returns, replacement, and complaints are subject to Pierre Robert's approval. Pierre Robert's own freight documents should always be used in connection with returns, replacements, and complaints.
You are entitled to return or replace your product within 30 days provided that:
- The products are unused and unwashed – however, you are naturally allowed to try on the product to see if it fits you – but be careful not to wear any perfume/aftershave or deodorant that can leave an odor or marks on the product.
- The products must be in the same state and quantity as when you got them.
- Hang tags, if any, may not be removed from the garments, and the original packaging such as shoe boxes must also be returned.
If these conditions are not met, we can unfortunately not accept your return.
For returns and replacements
Return freight has been prepaid by Pierre Robert.
Fill in all information on the return form. Help us improve our service by explaining why you would like to return your product. Place the return form in the package to be sent back, together with your product.
- Package your products in the same way as you received them from Pierre Robert.
- Tape the waybill on the outside of the package.
If you have received incorrect products or wrong delivery, please contact us immediately by e-mail at firstname.lastname@example.org. We naturally pay shipping both ways. If you discover any damage to the package before you open it, you must report this to your post distribution center.
Section 6. COMPLAINTS
At Pierre Robert, we are not satisfied until you are satisfied. We guarantee that the products you have ordered are free from defects upon delivery. If you get a defective or wrongly delivered product, you must contact Customer Service as soon as possible, but no later than within 60 days. Pierre Robert covers all shipping costs for faulty deliveries and complaints. All complaints are subject to Pierre Robert's approval before they are sent back. Pierre Robert's own freight documents must always be used in connection with complaints. These are available from Customer Service at email@example.com or + 46 (0) 771 – 17 75 75.
Repayment in Connection with Complaint
Refunds due to product complaints are subject to approval by Pierre Robert. The products purchase price and any shipping charges are normally returned to the customer's account within 5 to 10 bank business days.
Section 7. DAMAGED GOODS MISSING PACKAGES
If the products are damaged on receipt, you must report this immediately to the postal representative (distribution center or driver for home packages). This applies even if the external package is damaged, regardless of whether you can decide whether the product is damaged or not. You as a customer are under no obligation to accept damaged goods.
If it is a matter of concealed damages, these must be reported within seven working days of receipt. Contact Customer Service at firstname.lastname@example.org or + 46 (0) 771 – 17 75 75 and explain the damage. Always save the original packaging and photograph the product in the event of damage which has not been noticed by the distribution center or driver upon handover.
If there is a package missing from your delivery, you must report this immediately to the postal representative (distribution center or driver for home packages).
Section 8. SECURITY
Pages involving the transfer of sensitive information, payments, and personal data are so-called secure pages. You as a customer can check whether the website you are visiting is secure in the URL. URLs ordinarily start with http://, but on secure pages, they start instead with https:// where “s” stands for “secure”.
Pierre Robert cooperates with DIBS AB for the acceptance of card and bank transfer payments. DIBS AB is a credit market company authorized by the Swedish Financial Supervisory Authority. All transfers of card information are encrypted. Note that Pierre Robert does not store any credit card numbers – these are managed by DIBS AB. DIBS meets the requirements for PCI DSS.
We use SSL encryption, which is the most common form of encryption, and is often used by banks.
Card Payments and 3D Secure
3D Secure is a technology developed by VISA for verifying that the person shopping on the Internet with your card is really you. The standard is also used by MasterCard. The technology means that when you use your card to buy products or services on the Internet, it is up to your card issuer or bank to identify you. The identification is made through a personal password or code you state at the time of the purchase. This is checked by the card company via a special security server via encrypted communication. You have chosen this password yourself, or it has been assigned by the bank which has issued the card. The advantage for you as a consumer of using a payment service on the Internet that offers 3D is that you get an opportunity to verify that you are the actual card holder, which entails a smaller risk that the card will be used fraudulently. You will recognize a 3D secure payment solution through VISA's brand, “Verified by VISA”, and MasterCard's brand, “SecureCode”. Note that 3D Secure works only if you have procured the service via your bank.
In order to be able to order products at Pierre Robert Online, you must register as a customer by opening a user account. When you create this account, we ask for certain information, including your e-mail address. To be able to carry out a purchase and deliver the products, we will also request all information that is required for delivery.
Your personal data is collected so that we can provide the services you have requested, e.g., we use your e-mail address to send service-related messages. An order completed at Pierre Robert Online Store means that you approve our General Terms and Conditions and give your consent to the registration of your personal data and address in our customer register.
Pierre Robert is responsible for the processing of the personal data you as a customer submit to us. None of this information is submitted to third parties, but is used only by Pierre Robert. Pursuant to PUL (the Swedish Personal Data Act), you are entitled to request information about the personal data processed about you in our customer register once per calendar year. If you want such an extract, you must send a written, signed request to us. Pierre Robert Group AS, PO Box 3 Skøyen, N-0212 Oslo, Norway. If you want to be removed from the register, please contact Customer Service at email@example.com or + 46 (0) 771 – 17 75 75.
Section 9. FORCE MAJEURE
Pierre Robert is exempt from any consequences for a failure to meet a certain obligation pursuant to this Agreement if the failure is based on an exempting circumstance in accordance with the below, and the circumstance prevents, hampers, or delays the performance of the obligation. Exempting circumstances include, for example, acts and omissions of regulatory authorities, new or amended legislation, industrial action, blockade, fire, flood, sabotage or large-scale accident, or any other type of natural disaster. The reservation with regard, for example, to an industrial action or blockade applies even if Pierre Robert is subject to or engages in such an industrial action itself. In the latter case, Pierre Robert is not obliged to compensate for damages which would have come to being if Pierre Robert had demonstrated prudence. Pierre Robert is not responsible in any case for any indirect damages. Force majeure circumstances also include regulatory decisions with a negative effect on the market and products; for example, decisions on warning texts, sales bans, etc., or an abnormal economic downturn, as well if the company has been exposed to criminal activity affecting the operations.
Section 10. DISPUTES
Any disputes in connection with these Terms and Conditions shall be settled according to Swedish law by a Swedish court of law.