Customer Service

Contact us

If you have any questions or concerns, please do not hesitate to contact us. You may also find answers to common questions in our FAQ section.

E-mail

customerservice@pierre-robert.com

E-mails are usually answered within a few hours, and always within 24 hours on weekdays.

Telephone

+46 (0)771 – 17 75 75

Our customer service telephone is open weekdays 8 am – 6 pm.

Payments

We accept the following payment methods:

  • Credit or Charge card
  • PayPal
  • Klarna Invoice (Sweden and Norway)

1. Payment with credit or charge card

Credit or charge cards permitted for payment are VISA, Mastercard, VISA Electron and Maestro. Pierre Robert does not levy any additional charge for payment by credit card. When you pay by card, the payment is managed by our payment partner, DIBS, to ensure quick and secure payment. The purchase amount is charged directly to your card.

At present Pierre Robert only accepts payments with cards issued in Europe.

2. Invoice with Klarna

In cooperation with Klarna Pierre Robert offers payment by invoice.

Klarna Invoice

With this Klarna Invoice, you do not have to submit any credit or charge card details, and you only pay after you've received your order. Find the general terms for Klarna Invoice here.

Klarna Account

Klarna Account lets you decide how much you want to pay each month. In addition, with Klarna Account you can gather all your online purchases in one account, on one invoice. Find general terms for Klarna Account here.

3. PayPal

You may use your PayPal account to pay for orders in all countries we offer deliveries to.

All delivered products are considered property of Pierre Robert until the customer has paid for them in full. You can read more about payments in our General Terms and Conditions of Purchase.

Delivery

Pierre Robert sends all orders by Bring Logistics. Estimated normal delivery time is 3-7 days for countries in the EU and 2-5 days in Norway. During peak seasons and sales, delivery time may be longer.

If Pierre Robert cannot deliver within the agreed time, you will be notified immediately about the reason for the delay, and we will agree on a new delivery time. When a delivery is delayed, you are entitled to terminate the purchase free of charge.

Pierre Robert is responsible for the transport risk, i.e. the risk that the product is damaged or gets lost during transportation from our warehouse to you. It is, in turn, you who bears the risk when you return a product to us.

Shipping rates

We work with fixed shipping rates and charge only one shipping charge per order.

  • Norway: 49 NOK
  • Sweden: 49 SEK
  • Finland: 5,90 EUR
  • Denmark: 5,90 EUR

Once your order has been packed for shipping, you will receive a delivery confirmation by e-mail. Parcels small enough to fit in your mailbox will be delivered directly to your requested delivery address. Large parcels will be delivered to a post distribution center close to you, and our delivery partner will notify you once your parcel is ready to be picked up. Please bring valid ID and your delivery notice the pick-up point. Unfortunately, we do not make any home deliveries.

Where do we deliver?

We ship to Norway, Sweden, Finland and Denmark.

Unclaimed shipments

Pierre Robert charges EUR 30 per unclaimed package to cover our costs. Read more about Right of Withdrawal/Returns in our Terms and Conditions of Purchase in section 5.

Exchange & Returns

At Pierre Robert we’re not satisfied until you are satisfied. When you make a purchase in our webshop, you always have 30 days' right of withdrawal. The 30-day period begins on the day of your order.

Should any of the items be faulty or damaged Pierre Robert will cover expenses for return and shipping of replacement item(s). On all other returns, we will charge a return cost of EUR 5.90 to cover shipping and handling costs. This sum will be deducted from your refunded amount.

Refunds will be paid to the credit card, PayPal account or other payment method you used to pay for your order.

Please use our ready-printed and pre-paid return address label, included in your package, for easy and safe returns.

Instructions for returns

  • Place the items in their original packaging and the box you received them in or equivalent packaging.
  • Fill in all information on the return form. Help us improve our service by explaining why you would like to return your product using the return codes found on the return form. Place the return form in the package to be sent back, together with your product.
  • Attach the pre-printed return address label included in your order, and send it to the below address.

Returns Address

Pierre Robert Group AB
Att: Webshop Returpost
Box 1196
S-171 23 Solna
SWEDEN

Important information

  • Returns must be sent within 30 days of the order date
  • We cannot process returns where customer name and/or order number is missing
  • Sale items cannot be exchanged, but they may be returned for money back
  • Returned items must be unused, and the original packaging. Hang tags, if any, must be enclosed with the return.
  • All returns, replacements, and complaints are subject to Pierre Robert's approval.
  • Pierre Robert's own freight documents should always be used in connection with returns, replacements, and complaints.

Klarna information

If you return parts or the full order, a new invoice will be sent to your registered e-mail address.

Terms & conditions

Section 1. GENERAL

Pierre Robert Webshop is owned by Pierre Robert Group AB (Corporate ID No. 556162-9295), hereinafter referred to as Pierre Robert.

All prices at the Pierre Robert Webshop are inclusive of 25% Swedish VAT. We make reservations for any price adjustments and price errors.

If you are under 18 years of age, you need your guardian's permission to order from us.

Pierre Robert makes reservations for any typing errors and color deviations in products presented at Pierre Robert Online Store. We are working to ensure our pictures are as representative as possible and that they conform with reality. Nor can we guarantee that all pictures reproduce the actual appearance of the products.

All products remain Pierre Robert's property until the company has received full payment for them.

Any attempts at fraud are reported to the police. Pierre Robert reserves the right to terminate a purchase in the event of any suspicions of fraud.

Section 2. ORDER CONFIRMATION

By approving Pierre Robert's Terms and Conditions of Purchase and sending your order, you as a customer enter into a binding agreement with Pierre Robert. When an order is accepted, an order confirmation is sent automatically by e-mail to your registered e-mail address. This order confirmation also works like a warranty certificate upon full payment. Pierre Robert makes reservations for any delivery deviations in those cases where the stock balance has been incorrect at the time of your order. Where Pierre Robert cannot deliver in accordance with the order confirmation, you will be contacted and given an opportunity to adjust or cancel your order. You can place your order at Pierre Robert Online Store around the clock. The products are normally picked on the next ordinary business day. More information is available in Section 4 Deliveries in our Terms and Conditions of Purchase.

Section 3. PAYMENT

You can pay the order you have made at Pierre Robert Online Store by credit or charge card, PayPal and in Sweden and Norway via Klarna Invoice. Credit or charge cards permitted for payment are VISA, Mastercard, VISA Electron and Maestro. Pierre Robert does not levy any additional charges for payments by credit card. When you pay by card, the payment is managed by our payment partner, DIBS, to ensure quick and secure payment. When you pay by card to Pierre Robert, the purchase amount is charged directly to your card.

At present Pierre Robert only accept payments with cards issued in Europe.

Section 4. DELIVERY

Pierre Robert sends all orders by Bring Logistics. Estimated normal delivery time is 3-7 days for countries in the EU and 2-5 days in Norway. During peak seasons and sales, delivery time may be longer.

If Pierre Robert cannot deliver within the agreed time, you will be notified immediately about the reason for the delay, and we will agree on a new delivery time. When a delivery is delayed, you are entitled to terminate the purchase free of charge.

Pierre Robert is responsible for the transport risk, i.e. the risk that the product is damaged or gets lost during transportation from our warehouse to you. It is, in turn, you who bears the risk when you return a product to us.

Shipping rates

We work with fixed shipping rates and charge only one shipping charge per order.

  • Norway: 49 NOK
  • Sweden: 49 SEK
  • Finland: 5,90 EUR
  • Denmark: 5,90 EUR

Once your order has been packed for shipping, you will receive a delivery confirmation by e-mail. Parcels small enough to fit in your mailbox will be delivered directly to your requested delivery address. Large parcels will be delivered to a post distribution center close to you, and our delivery partner will notify you once your parcel is ready to be picked up. Please bring valid ID and your delivery notice the pick-up point. Unfortunately, we do not make any home deliveries.

Where do we deliver?

We ship to Norway, Sweden, Finland and Denmark.

Unclaimed shipments

Pierre Robert charges EUR 30 per unclaimed package to cover our costs. Read more about Right of Withdrawal/Returns in our Terms and Conditions of Purchase in section 5.

Section 5. RIGHT OF WITHDRAWAL/RETURN

At Pierre Robert, we are not satisfied until you are satisfied. When you make a purchase in our webshop, you always have 30 days' right of withdrawal. The 30-day period begins on the day you receive your products. Should any of the items be faulty or damaged Pierre Robert will cover expenses for return and shipping of replacement item(s). On all other returns, we will charge a return cost of EUR 5.90 to cover shipping and handling costs. The product must be unused, and the original packaging and hang tags, if any, must be enclosed with the return. All returns, replacement, and complaints are subject to Pierre Robert's approval. Pierre Robert's own freight documents should always be used in connection with returns, replacements, and complaints.

You are entitled to return or replace your product within 30 days provided that:

  • The products are unused and unwashed – however, you are naturally allowed to try on the product to see if it fits you – but be careful not to wear any perfume/aftershave or deodorant that can leave an odor or marks on the product.
  • The products must be in the same state and quantity as when you got them.
  • Hang tags, if any, may not be removed from the garments, and the original packaging such as shoe boxes must also be returned.

If these conditions are not met, we can unfortunately not accept your return.

For returns and replacements

Return freight has been prepaid by Pierre Robert.

Fill in all information on the return form. Help us improve our service by explaining why you would like to return your product. Place the return form in the package to be sent back, together with your product.

  • Package your products in the same way as you received them from Pierre Robert.
  • Tape the waybill on the outside of the package.

Complaints

If you have received incorrect products or wrong delivery, please contact us immediately by e-mail at customerservice@pierre-robert.com. We naturally pay shipping both ways. If you discover any damage to the package before you open it, you must report this to your post distribution center.

Section 6. COMPLAINTS

At Pierre Robert, we are not satisfied until you are satisfied. We guarantee that the products you have ordered are free from defects upon delivery. If you get a defective or wrongly delivered product, you must contact Customer Service as soon as possible, but no later than within 60 days. Pierre Robert covers all shipping costs for faulty deliveries and complaints. All complaints are subject to Pierre Robert's approval before they are sent back. Pierre Robert's own freight documents must always be used in connection with complaints. These are available from Customer Service at customerservice@pierre-robert.com or + 46 (0) 771 – 17 75 75.

Repayment in Connection with Complaint

Refunds due to product complaints are subject to approval by Pierre Robert. The products purchase price and any shipping charges are normally returned to the customer's account within 5 to 10 bank business days.

Section 7. DAMAGED GOODS MISSING PACKAGES

Damaged Goods

If the products are damaged on receipt, you must report this immediately to the postal representative (distribution center or driver for home packages). This applies even if the external package is damaged, regardless of whether you can decide whether the product is damaged or not. You as a customer are under no obligation to accept damaged goods.

If it is a matter of concealed damages, these must be reported within seven working days of receipt. Contact Customer Service at customerservice@pierre-robert.com or + 46 (0) 771 – 17 75 75 and explain the damage. Always save the original packaging and photograph the product in the event of damage which has not been noticed by the distribution center or driver upon handover.

Missing Packages

If there is a package missing from your delivery, you must report this immediately to the postal representative (distribution center or driver for home packages).

Section 8. SECURITY

Secure Pages

Pages involving the transfer of sensitive information, payments, and personal data are so-called secure pages. You as a customer can check whether the website you are visiting is secure in the URL. URLs ordinarily start with http://, but on secure pages, they start instead with https:// where “s” stands for “secure”.

Secure Payments

Pierre Robert cooperates with DIBS AB for the acceptance of card and bank transfer payments. DIBS AB is a credit market company authorized by the Swedish Financial Supervisory Authority. All transfers of card information are encrypted. Note that Pierre Robert does not store any credit card numbers – these are managed by DIBS AB. DIBS meets the requirements for PCI DSS.

We use SSL encryption, which is the most common form of encryption, and is often used by banks.

Card Payments and 3D Secure

3D Secure is a technology developed by VISA for verifying that the person shopping on the Internet with your card is really you. The standard is also used by MasterCard. The technology means that when you use your card to buy products or services on the Internet, it is up to your card issuer or bank to identify you. The identification is made through a personal password or code you state at the time of the purchase. This is checked by the card company via a special security server via encrypted communication. You have chosen this password yourself, or it has been assigned by the bank which has issued the card. The advantage for you as a consumer of using a payment service on the Internet that offers 3D is that you get an opportunity to verify that you are the actual card holder, which entails a smaller risk that the card will be used fraudulently. You will recognize a 3D secure payment solution through VISA's brand, “Verified by VISA”, and MasterCard's brand, “SecureCode”. Note that 3D Secure works only if you have procured the service via your bank.

Cookies

We use cookies to facilitate your visit to Pierre Robert Online Store; for example, to keep track of your products in your shopping basket. Pierre Robert does not use cookies to store any personal information about you. If you do not want to accept cookies, your web browser can be set to automatically deny access to storage of cookies or to inform you every time a website requests to save a cookie.

Personal Data

In order to be able to order products at Pierre Robert Online, you must register as a customer by opening a user account. When you create this account, we ask for certain information, including your e-mail address. To be able to carry out a purchase and deliver the products, we will also request all information that is required for delivery.

Your personal data is collected so that we can provide the services you have requested, e.g., we use your e-mail address to send service-related messages. An order completed at Pierre Robert Online Store means that you approve our General Terms and Conditions and give your consent to the registration of your personal data and address in our customer register.

Pierre Robert is responsible for the processing of the personal data you as a customer submit to us. None of this information is submitted to third parties, but is used only by Pierre Robert. Pursuant to PUL (the Swedish Personal Data Act), you are entitled to request information about the personal data processed about you in our customer register once per calendar year. If you want such an extract, you must send a written, signed request to us. Pierre Robert Group AS, Postboks 3 Skøyen, N-0212 Oslo, Norway. If you want to be removed from the register, please contact Customer Service at customerservice@pierre-robert.com or + 46 (0) 771 – 17 75 75.

Section 9. FORCE MAJEURE

Pierre Robert is exempt from any consequences for a failure to meet a certain obligation pursuant to this Agreement if the failure is based on an exempting circumstance in accordance with the below, and the circumstance prevents, hampers, or delays the performance of the obligation. Exempting circumstances include, for example, acts and omissions of regulatory authorities, new or amended legislation, industrial action, blockade, fire, flood, sabotage or large-scale accident, or any other type of natural disaster. The reservation with regard, for example, to an industrial action or blockade applies even if Pierre Robert is subject to or engages in such an industrial action itself. In the latter case, Pierre Robert is not obliged to compensate for damages which would have come to being if Pierre Robert had demonstrated prudence. Pierre Robert is not responsible in any case for any indirect damages. Force majeure circumstances also include regulatory decisions with a negative effect on the market and products; for example, decisions on warning texts, sales bans, etc., or an abnormal economic downturn, as well if the company has been exposed to criminal activity affecting the operations.

Section 10. DISPUTES

Any disputes in connection with these Terms and Conditions shall be settled according to Swedish law by a Swedish court of law.

FAQ

Kjøp av produkter fra Pierre Robert

Hvor kan jeg kjøpe produkter fra Pierre Robert?

Du kan kjøpe våre produkter i alle landets dagligvarebutikker, og i tillegg er et utvalg av våre produkter tilgjengelig i vår nettbutikk.

Kan jeg bestille produkter fra Pierre Robert på nett?

Utvalgte produkter fra Pierre Robert kan kjøpes i Pierre Roberts nettbutikk. Det vil stadig komme nye produkter inn i butikken. Meld deg på vårt nyhetsbrev, så blir du informert når nye produkter kommer inn.

Hvorfor er det ulik pris på gensere og stillong fra Young Collection Wool?

Vi skiller på prisen på disse produktene i forhold til hvilken størrelse de er. Gensere og longs i størrelse 1,5 – 8 år har en annen pris enn i størrelse 9 – 14 år. Årsaken til dette er at det er dyrere å produsere de største størrelse fordi det brukes mer materialer.

Handle online

Hvordan betaler jeg i Pierre Robert webshop?

På pierrerobert.no har du mulighet til å betale med kreditt- eller bankkort og faktura- og delbetaling.

1. Kreditt- eller bankkort

Vi aksepterer VISA, Mastercard, VISA Electron og Maestro, forutsatt er kortet er utstedt i Europa. Pierre Robert tar ingen ekstra avgifter for betaling med kort. Pierre Robert benytter 3D Secure ved kortbetaling.

2. Faktura/delbetaling

I samarbeid med Klarna tilbyr pierrerobert.no faktura og delbetaling.

Klarna Faktura

På pierrerobert.no har du mulighet til å betale med faktura. Når du betaler via Klarna faktura handler du trygt og enkelt. Du trenger aldri å oppgi kortinformasjon og du betaler alltid etter at du har mottatt varene dine.

Et fakturagebyr på 29 kr tilkommer per kjøp. Hvis betaling unnlates legges det til et purregebyr på 63 kr og en forsinkelsesrente på 9,50 %. Når du velger Klarna som betalingsløsning kan det foretas en kredittsjekk.

Les mer om Klarna her.

Delbetaling / Klarna Konto
Dette er betalingsmåten for deg som selv vil bestemme hvor mye du ønsker å betale hver måned. Du får alltid varene dine hjem før du betaler, og du får også mulighet til å samle alle dine delbetalingskjøp på en og samme konto. Det betyr kun en faktura uansett antall kjøp med Klarna konto i de butikker Klarna samarbeider med.

Allmenne vilkår for Klarna finner du her.

I våre kjøpsvilkår som du finner her kan du lese mer om betaling.

Hvilke kort aksepteres?

Vi aksepterer VISA, Mastercard, VISA Electron og Maestro, forutsatt er kortet er utstedt i Europa. Pierre Robert tar ingen ekstra avgifter for betaling med kort. Pierre Robert benytter 3D Secure ved kortbetaling

Hvordan kan jeg returnere varer?

Dersom du returnerer varer, vil totalen minus frakt bli refundert til kortet ditt.

I Pierre Robert er vi ikke fornøyde før du er fornøyd. Fra du mottar varen har du 14 dagers åpent kjøp og angrerett.

For å returnere en vare, fyll ut returseddelen som fulgte med forsendelsen. Denne skal ligge ved alle returer. Produktet skal være ubrukt og med originalforpakning.

Varer skal returneres via Posten. Ved reklamasjoner grunnet feil eller skade på varen, vil Pierre Robert dekke fraktkostnader. På alle andre returer dekkes fraktkostnader av kunden.

Kjøpet vil bli tilbakeført til din konto når vi har mottatt og registrert din retur, normalt etter fem til ti arbeidsdager.

Åpent kjøp og angrerett gjelder ikke ved kjøp av truser og strømpebukser.

Hvilke leveringsalternativer har jeg?

Alle bestillinger over 600 kr sendes med fri frakt.
Andre bestillinger blir sendt mot en kostnad:

  • A-post:39,-
  • Klimanøytral servicepakke (hentes på Posten/i butikk): 79,-
  • Hjem på døren mellom kl 17.00-21.00 99,-

Pakker som sendes med klimanøytral servicepakke og "hjem på døren" kan spores på følgende link: http://sporing.bring.no/index.html

Hvor lang tid tar leveringen?

Pierre Robert sender alle bestillinger med Posten Norge AS. Normal leveringstid er 3-7 virkedager fra bestilling.

Vask og stell av produkter fra Pierre Robert

Kan nylonstrømper brukes flere ganger, og kan de vaskes?

Nylonstrømper kan fint brukes flere ganger og kan vaskes både for hånd og i vaskemaskin. Dersom du velger vaskemaskin bør du bruke La Mote vaskepose og ull- eller silkeprogram.

Krymper klærne fra Pierre Robert Group i vask?

Vi følger Forbrukerrådets anbefalinger som er maks 2 % krymping for vevde plagg og maks 5 % krymping for strikkede plagg. Strømpebukser i nylon og polyester krymper lite.

Kan en bøyle-BH vaskes i maskin?

Vi anbefaler håndvask for bøyle-BH og vattert BH. Dersom du foretrekker å bruke vaskemaskinen, bør du bruke La Mote vaskepose så du unngår at bøylen løsner og ødelegger maskinen.

Hvordan unngår jeg at hvitt tøy blir grått?

Først av alt må du passe på at du bruker et vaskemiddel beregnet på hvitt tøy. Hvitt tøy skal holdes adskilt fra kulørt tøy, selv om det bare er med enkelte striper e.l. Kontroller at doseringen av vaskemiddel er overholdt.

Om Pierre Robert Group

Hvordan kan jeg finne ut mer om Pierre Robert Group?

Du kan finne generell informasjon, produksjonsdetaljer og Pierre Roberts etiske retningslinjer under "Om oss". Dersom du har ytterligere spørsmål, vennligst kontakt Pierre Roberts Kommunikasjonsansvarlig Bettina Johnsen.

Samfunnsansvar

Les mer om vår samfunnsansvar

Hvem produserer plaggene til Pierre Robert Group?

Våre produkter produseres hos nøye utvalgte leverandører i Europa og Asia.

Hvorfor holder dere tilbake informasjon om hvem som er leverandører?

Vi synes det er bra med økt fokus på bedrifters sosiale ansvar, og de arbeidsforhold tekstilarbeidere jobber under. Tekstilbransjen har mange, komplekse utfordringer, og dette er noe vi jobber kontinuerlig med.

For oss har det av konkurransemessige hensyn ikke vært ønskelig å oppgi navn på fabrikkene. Pierre Robert er en relativt liten bedrift som konkurrerer i et tøft marked mot flere store, nasjonale og internasjonale aktører. Vi legger mye arbeid og ressurser inn mot våre leverandører - med tanke på HMS-, kvalitet- og produktutviklingsarbeid. Det er en av våre styrker, og vi ønsker derfor ikke at våre konkurrenter skal få innsyn og muligheten til "fritt" å bruke vår leverandørbase. Som en mindre aktør med unike produkter må vi være ekstra varsomme og blant annet beskytte oss mot etterligninger. Vi vil være mer sårbare på dette området enn de større aktørene.

Åpenhet dreier seg om mange andre spørsmål enn åpne leverandørlister. Vår rapport til IEH ligger offentlig tilgjengelig, blant annet med informasjon om vår forretnings- og innkjøpspraksis, samt resultater av vårt arbeid med samfunnsansvar.

Når det er sagt, så har vi stor forståelse for kravet om åpenhet rundt våre leverandører. Dette er noe vi fortløpende tar opp og vurderer internt i Pierre Robert Group.

Hvordan er arbeidsforholdene hos deres leverandører, og hva gjør dere for å kontrollere og eventuelt forbedre disse?

Arbeidsforhold hos våre leverandører skal følge internasjonale standarder.Arbeidstagernes rettigheter og sikkerhet skal ivaretas, og miljø og dyrevelferd skal tas hensyn til og beskyttes. Våre etiske retningslinjer (Code of Conduct) bygger på konvensjoner vedtatt av FN og den internasjonale arbeidsorganisasjonen ILO, samt FN Global Compacts ti prinsipper for bærekraftig utvikling.

Vi konsentrerer oss om å bygge gode, langsiktige forhold til våre leverandører, og ser alltid etter måter vi kan bli bedre på. Vi har egen CSR-ansvarlig som aktivt jobber med vårt samfunnsansvar, og Pierre Robert Group er medlem av Initiativ for etisk handel (IEH). Vi benytter et operativsystem utviklet av IEH for vurdering av risiko og arbeidsforhold på fabrikkene. Dette for å sikre forsvarlig produksjon og å identifisere eventuelle områder som må forbedres.

Ved valg av nye leverandører vil våre etiske retningslinjer ligge til grunn, i tillegg til en kjemikalieforskrift og generelle betingelser for samarbeid og kvalitet.

Pierre Robert Group kontrollerer at de etiske retningslinjene etterleves ved bruk av eksterne internasjonale eller lokale ressurser, og ved egne leverandørbesøk. Kontrollene kan skje både anmeldt og uanmeldt. Det har pr. i dag ikke blitt avdekket forhold som strider mot betingelsene i våre etiske retningslinjer.

Er deres innkjøpspraksis tilrettelagt for at produsentene kan oppfylle kravene i deres etiske retningslinjer/Code of Conduct?

Vi kommuniserer vår tidslinje for utvikling av nye produkter, slik at innkjøpsprosessen er forutsigbar for produsentene. Ledetiden blir avklart i dialog med produsent, og vi har gode rutiner for å planlegge ordre/produksjon i samråd med produsenten. Dette gjør det enklere for dem å ivareta en god produksjonsplan, som tar hensyn til de ansattes arbeidstid og arbeidsforhold.

Hva gjør dere for å ivareta miljøet?

I Pierre Robert Group er vi bevisste på vår miljøpåvirkning, og vårt ansvar som leverandør av basisplagg. Vi søker stadig etter måter vi kan bli bedre på, slik at negative effekter ved vår virksomhet blir så få og små som mulig. I Pierre Robert Group har vi valgt å fokusere på tre nøkkelområder for å redusere vår miljøbelastning:
• Avfallsreduksjon
• Reduksjon av CO2-utslipp
• Produkter designet og fremstilt på en slik måte at miljøbelastningen reduseres

Hva gjør dere innenfor disse områdene?

Vi jobber mye med emballasje, og velger i størst mulig grad å benytte oss av papp eller plast som kan gjenvinnes via etablerte returordninger fra Grønt Punkt/Repa (for Sverige). Vi stiller også strenger miljøkrav til våre leverandører, og krever at de har et system for avfallshåndtering, kjemikaliehåndtering, vannforbruk og utslipp. Et økende antall av produsentene er miljøsertifiserte i henhold til ISO 14001, og vi stiller krav til alle leverandører om begrenset bruk av kjemikalier gjennom vår kjemikalieforskrift, som er i tråd med REACH; EUs kjemikalieregulativ eller strengere.

Bruker dere ull fra sauer som er utsatt for mulesing?

Nei. Vi benytter oss kun av sertifisert merinoull, som sikrer at merinosauen ikke blir utsatt for mulesing. Våre etiske retningslinjer stiller i tillegg en rekke andre krav til dyrevelferd, som våre leverandører må etterleve. Blant annet skal det kun brukes skinn som kommer fra dyr som slaktes for mat.

Wash & Care

Different materials require different treatment. With proper care you can enjoy your Pierre Robert clothing for years.

SORT, SORT, SORT

Sorting is one of the cardinal rules of laundry. Read the washing instructions carefully and follow the recommendations for that particular garment. The washing instructions indicate the roughest treatment tolerated by the garment and are based on the fabric properties and treatment during production.

Sort by colour, washing temperature and recommended programme. Lights and darks should be washed separately, as should wools. The care label indicates the type of fibres used and can help you choose the right programme.

NYLON

Nylon or polyamide are tougher than all other fibre materials and resist wear and tear more effectively. However, thin, fine nylon tights should be washed at 40 in a washing bag. Tights should airdry. Either hang them up or lay them flat to dry. Fabric softener that can reduce the static electricity often associated with nylon.

WOOL AND SILK

Wool can pile and shrink if treated roughly. To keep your wool garment for as long as possible, use your machine's wool cycle at 40 degrees C or less, and preferably at a low spin or no spin-dry at all. Choose a detergent that does not contain enzymes or bleach.

Do not tumble-dry wool; let it air -dry. Wool stretches easily when wet. Heavy garments should be hung at several points to distribute the weight and to avoid marks from clothes pegs. Very heavy garments should be dried flat. If the wool has shrunk, you can try stretching it when the garment is wet.

Wool does not need to be washed as frequently as other materials. Wool has antibacterial properties that inhibit odours, and it's often enough to air wool after each use, instead of washing it. Wool has antibacterial properties that inhibit odours, and it is enough to simply air it after use.

Silk is a delicate fibre, and we recommend washing by hand or using the appropriate cycle in the washing machine. Use a washing bag when washing silk in the machine, and be sure to use mild detergents. Silk should not be tumble-dried.

Our wool garments that contain a wool/silk blend can be washed as wool on the wool cycle.

COTTON, MICROFIBRE AND MODAL

Cotton clothes are comfortable, durable and easy to wash.

The maximum washing temperature for cotton is determined by the dye used to color the garment. White cotton can withstand temperatures of 60, but with today’s washing machines and detergents, 40 is usually enough. Pierre Robert underwear with patterns or colours should be washed at 40to prevent fading.

Microfibre is a thin synthetic fabric. It is compact, but at the same time soft, delicate and comfortable. Pierre Robert uses microfibre for sportswear and some underwear. Microfibre should be washed at 40 and without fabric softener. Fabric softener can affect the elasticity of the clothes.

Modal is made of cellulose fibre that provides excellent durability, softness and shine. We recommend machine washing at 40.